Frequently asked questions
What is the cancellation policy?
Orders can be cancelled or rescheduled up to 24 hours in advance, for a full refund. Cancellations after this period will be charged the booking deposit fee (paid at time of booking) but will be refunded the Damage Deposit.
What happens if I show up to my booking and someone else is using the machine I want?
Bookings are machine-specific, so your booking guarantees you access to the machinery in your order.
Can I bring a friend?
Yes, but they will have to sign our Liability Waiver before using any machinery.
Do you offer storage?
Storage options will be available in September.
Are needles and thread provided?
We provide a limited selection of needles and thread. For specialty projects, please bring your own needles and thread. Needle systems are indicated on all machine pages.